WILD POSY ONLINE ORDER TERMS & CONDITIONS
Welcome to the Wild Posy Online Store!
At Wild Posy we pride ourselves on our exceptional customer service and floral arrangement quality. We work hard to ensure that our work exceeds your expectations.
To ensure we are meeting our extremely high customer service standards, we have outlined all of the important information you need to know before placing an order with us.
Please read the following information carefully before selecting your items and confirming your order. We are unfortunately unable to make concessions for breaches of any of our Wild Posy Terms & Conditions after orders have been placed.
Wild Posy is located in Secret Harbour. We offer a discounted rate for Secret Harbour deliveries. We also provide delivery to additional suburbs for an extra fee, which will be added to your order at checkout.
Our current delivery suburb list includes-
- Secret Harbour
- Golden Bay
- Port Kennedy
- East Rockingham
- Madora Bay
- Meadow Springs
- Palm Beach
- Point Peron
- Safety Bay
- Silver Sands
- Stake Hill
We prefer someone to be at your delivery location to receive the order. If this is not possible, we will only leave arrangements unattended if there is a safe and secure location to leave them.
If we cannot find a suitable location to leave an order, or we cannot access the property (i.e apartment building), or the provided delivery address is incorrect, and we can not deliver through no fault of our own, then we will contact you (the Sender), then the recipient to verify. If both sender and recipient are not available, our driver cannot stay around and will have to leave without delivering the flowers. An email will be sent to the Sender to advise of re-delivery for the following day, with a re-delivery fee.
If more than one attempt is made to deliver or re-deliver your order, or if we cannot contact you to arrange re-delivery, customers will be liable.
Customers will be liable to lose the full amount of their order, and/or pay additional re-delivery fees in the event that your order is deemed as undeliverable.
Situations where we will deem arrangements as being undeliverable, at customer fault include (but are not limited to):
- Apartment buildings with restricted access and no one home;
- Home’s with no sheltered area to leave arrangement and no one home;
- No one present at a business address and the premises is locked;
- Patient has already been discharged from hospital;
- Any other situation where we are unable to safely and securely deliver arrangement.
We are able to change the delivery location of arrangements when they are re-delivered. We will, however, charge additional delivery fees on top of the $10 re-delivery fee if the area falls outside of the original delivery category that you were charged for. (E.g. complimentary shipping was included, and you now wish to have the order delivered to a suburb on our delivery fee list.)
If you have any questions regarding delivery times, please send us an email prior to ordering at firstname.lastname@example.org or call the store directly on (08) 9524 9060 and our team will be happy to help you out.
Wild Posy asks that all communications regarding orders, deliveries or otherwise be made via e-mail to: email@example.com
This ensures that there is a traceable chain of correspondence and it minimises the chance for miscommunications with regards to spelling of names or delivery addresses.
Complaints must be made within 48 hours of delivery direct to our store via email, telephone or in person. If your complaint relates to the quality of your flowers please ensure you have photos to provide us.
There are No Refunds on all orders. If the order is yet to be made, then you have to option to provide another delivery address and date within 30 Days of the original delivery date.
Wild Posy reserves the right to make amendments to our online store Terms & Conditions at any time, without notice or consequence. It is the responsibility of the customer to remain up to date with any changes made. The most current version of our Terms will always be published on our website and any changes will take effect immediately from their time of publication.
If you have any questions about our online store or any other part of our service, please feel free to contact us directly at: firstname.lastname@example.org
These Terms & Conditions are current as of March 2020.