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LOCAL SECRET HARBOUR FLORIST
Welcome to the Wild Posy Online Store!
At Wild Posy we pride ourselves on our exceptional customer service and floral arrangement quality. We work hard to ensure that our work exceeds your expectations.
To ensure we are meeting our extremely high customer service standards, we have outlined all of the important information you need to know before placing an order with us.
Please read the following information carefully before selecting your items and confirming your order. We are unfortunately unable to make concessions for breaches of any of our Wild Posy Terms & Conditions after orders have been placed.
DELIVERY
Wild Posy is located in Secret Harbour. We offer a discounted rate for Secret Harbour. We also provide delivery to additional suburbs for an extra fee, which will be added to your order at checkout.
Same day delivery available if ordered before 11am.
We do not offer delivery on Sunday's.
Please note on days exceeding 30 degrees we may choose to return your order to the store for collection by the recipient if no one is home to accept the delivery. We want our flowers to be fresh and long lasting for our customers and our standard practice of leaving in a safe place at the property may not be suitable in extreme heat. Please include the recipients contact number so we can call ahead of delivery on hot days to confirm a suitable delivery option for them.
Please phone the store on 08 9524 9060 to speak to our team if you require a same day delivery outside these terms.
We can take requests on delivery times however these are not guaranteed. If the delivery is being made to a work address please advise us the time of close of business.
Our current delivery suburb list includes:
ZONE 1 - $10
ZONE 2 - $12
ZONE 3 - $15
ZONE 4 - $18
PLEASE NOTE: We do not deliver to Halls Head or beyond.
ACCEPTANCE
We prefer someone to be at your delivery location to receive the order. If this is not possible, we will only leave arrangements unattended if there is a safe and secure location to leave them.
If we cannot find a suitable location to leave an order, or we cannot access the property (i.e apartment building), or the provided delivery address is incorrect, and we can not deliver through no fault of our own, then we will contact you (the Sender), then the recipient to verify. If both sender and recipient are not available, our driver cannot stay around and will have to leave without delivering the flowers. An email will be sent to the Sender to advise of re-delivery for the following day, with a re-delivery fee.
CUSTOMER LIABILITY
If more than one attempt is made to deliver or re-deliver your order, or if we cannot contact you to arrange re-delivery, customers will be liable.
Customers will be liable to lose the full amount of their order, and/or pay additional re-delivery fees in the event that your order is deemed as undeliverable.
Situations where we will deem arrangements as being undeliverable, at customer fault include (but are not limited to):
We are able to change the delivery location of arrangements when they are re-delivered. We will, however, charge additional delivery fees on top of the $10 re-delivery fee if the area falls outside of the original delivery category that you were charged for. (E.g. complimentary shipping was included, and you now wish to have the order delivered to a suburb on our delivery fee list.)
If you have any questions regarding delivery times, please send us an email prior to ordering at hello@wildposy.com.au or call the store directly on (08) 9524 9060 and our team will be happy to help you out.
CORRESPONDENCE
Wild Posy asks that all communications regarding orders, deliveries or otherwise be made via e-mail to: hello@wildposy.com.au
This ensures that there is a traceable chain of correspondence and it minimises the chance for miscommunications with regards to spelling of names or delivery addresses.
COMPLAINTS
Complaints must be made within 48 hours of delivery direct to our store via telephone or in person. If your complaint relates to the quality of your flowers please ensure you have photos to provide us.
There are No Refunds on all orders. If the order is yet to be made, then you have to option to provide another delivery address and date within 30 Days of the original delivery date.
Wild Posy reserves the right to make amendments to our online store Terms & Conditions at any time, without notice or consequence. It is the responsibility of the customer to remain up to date with any changes made. The most current version of our Terms will always be published on our website and any changes will take effect immediately from their time of publication.
If you have any questions about our online store or any other part of our service, please feel free to contact us directly at: hello@wildposy.com.au
These Terms & Conditions are current as of March 2020.
